Customer Loyalty
Meme It!Dwight:[writing on white board] Customer Loyalty. What is it? Can you hold it in your hand? Can you nudge it with your finger? Can you dump it on a woman? No. Why? Because it's an idea. But what does it mean?
Kevin:Ooh, it's when you get a free sandwich after youve already eaten ten sandwiches.
Dwight:Not even close. Mr. Romanko has been a client for 20 years. He came in today in a rage. Why? Because of Darryl. Because Darryl was focusing on outside projects and needs to remember his first priority-- the client.
Mr. Romanko:I wouldn't say a rage.
Darryl:Mr. Romanko, we were a day late on one of your deliveries, but two of our trucks were down for repairs. It's very unlikely it would happen again.
Mr. Romanko:Thank you. Thank you.
Dwight:No, you're not going anywhere, okay? You are angry, and we are gonna hear you out, all right? Because business is about relationships, and the key to relationships is what, Darryl? L--
Darryl:Loyalty.
Dwight:Loyalty.
Nellie Bertram:Loyalty is exactly right.
Dwight:Thank you.
Nellie Bertram:Yes. I mean, it is everything. Let's all ask ourselves, have we been faithful in our relationships?
Stanley:That's none of your damn business.
Nellie Bertram:Darryl is dating Dunder Mifflin.
Darryl:Darryl is dating Val... still.
Nellie Bertram:But he's flirting with Jim's company on the side. And we all know what flirting can lead to.
Mr. Romanko:I'm sorry. Do I still need to be here?
Dwight:Yes.
Nellie Bertram:I'm having a bit of trouble understanding the importance of loyalty. So let's-- let's use an example. Take Erin. Erin's boyfriend Andy, is away across the ocean.
Dwight:Yeah.
Nellie Bertram:So is it all right for her to flirt with Creed, for example?
Creed:Let's try it out.
Nellie Bertram:No, let's-- let's-- let's not say Creed. Let's say Mr. X.
Angela:Well, I think it would be immoral for Erin to cheat on Andy.
Erin:Oh, I'm sorry. Didn't you cheat on Andy?
Angela:Yes. And he didn't like it.
Phyllis:Does Mr. X know that Erin has a boyfriend, or did Erin keep that from Mr. X?
Kevin:Okay, this is really hard to follow. Can we just say Pete because that's the guy that Erin's flirting with?